Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Grand Masquerade’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Grand Masquerade’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 1627841335. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Price Of Goods

The price of the Goods shall be the price confirmed by us at the time the order is placed.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered (whether this by our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.

In the event that we are unable to supply the Goods at the price or specification stated in the order, we will where possible notify you of any changes and where the Goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute Goods and will be entitled to receive a full refund if you confirm that the substitute Goods are not acceptable.

The price is inclusive of any applicable value added tax or other sales tax (at the rate from time to time in force). Any packaging or delivery costs for which you shall be liable will be confirmed prior to your order being placed.

All voucher codes are not valid on sale items unless specifically stated.

Price Match Promise

We promise we won’t be beaten on price. If you find the same item sold online at a cheaper price, we will match it. Please just let us know by emailing sales@grandmasquerade.co.uk including the link to the item.

The website where you find the cheaper item must have the exact item and size you wish to purchase in stock and available to dispatch. Pre-orders are not covered by the price match promise.

Comparisons must be made with a legally registered company and are not valid against eBay auction items or similar.

The price of the cheaper item must not be part of a promotion, special offer or sale item. Postage costs will also be included in the total price when we make the comparison.

Delivery

You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.

We aim to provide you with an approximate date on which the Goods will be ready for collection or delivery. Where we become aware that the date of delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the estimated date. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.

If we fail to deliver the Goods (or any installment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

We reserve the right to deliver your first order of Goods to the cardholder’s registered address, regardless of any alternative address that you may provide to us. Thereafter, we may attempt to deliver Goods to any such alternative address, but this will be at our discretion and we shall not be responsible to you provided we deliver the Goods to either the cardholder’s registered address or any alternative address. In the event we fail to deliver the Goods to the cardholder’s registered address or any such alternative address within 90 days’ or following 3 attempts by us (whichever is earlier) due to reason(s) reasonably considered to be your fault than we may in our discretion refund the sum paid to us by you and cancel the Contract.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.

We shall not be liable for delayed delivery times due to packages being inspected by customs.

Warranties and Liability

In the unlikely event that the Goods are faulty, please let us know as soon as possible after delivery and within 14 days of purchase. We will then ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will either:

(a) provide you with a full or partial refund;

(b) replace the Goods; or

(c) repair the Goods.

If we deem that the fault is due to fair wear and tear, willful damage, accident, or negligence by you or any third party, we will not replace, repair or refund the item.

Your Right to Cancel

If, for any reason you are unhappy with the Goods, you have the right to cancel your order at any time within seven working days from the day after the day on which the Goods were received.

If you wish to cancel before the Goods are dispatched, you are asked to contact us by email or phone as soon as reasonably possible (please note goods are dispatched within 24hrs of cleared payment Mon-Fri 1pm).

If you wish to cancel after the Goods are dispatched, please contact us as soon as you have received the goods, indicating whether you require an exchange or refund as soon as possible. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation we have a right of action against you for compensation. Please refer to our Returns policy.

Promotional Codes

We may make available to you promotional codes from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use.

Promotional codes are not valid in conjunction with any other offer.

There is no cash alternative available in respect of the promotional code.

We may withdraw the promotional code at any time without notice.

Promotional codes are only available on UK mainland orders unless otherwise stated.

Promotional codes cannot be used against delivery costs and against sale items unless otherwise stated.

Promotion codes cannot be used after the expiration date.

Promotional codes will only be accepted if submitted at the point of order. We will not subsequently apply a promotional code if the order is submitted without the promotional codes application. Please check your order thoroughly before placing it to avoid disappointment.

The promotional code will be applied to the Goods purchased. Any returns or refunds on Goods purchased with the benefit of the promotional code will be based on the promotional code no longer being valid hence the full price will be deemed to apply to all products purchased in that order.

Multibuys

Multi buy promotions may be offered by us in our sole discretion. This offer entitles you to buy one get one free, or get the lowest priced item stated in the promotion free or the reduced price when you buy at least the minimum number of qualifying items in a single transaction. We reserve the right to amend or withdraw the promotion at any point without notice.

Multi buy promotions will not be available on permanently reduced items or sale items.

We reserve the right to withdraw or amend the promotion at any time.

No cash alternative will be given.

If you require an exchange or refund of any of the Goods on a multi buy that includes a free gift then then all qualifying items must be returned. The free item cannot be refunded for money or credit. For all other multi buy returns where only at least one of the multi buy items is returned then the multi buy promotion will be deemed void and any refund will be based on the order price without the multi buy promotion being applied.

Force Majeure

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

Act of God explosion flood tempest fire or accident;

War or threat of war sabotage insurrection civil disturbance or requisition;

Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

Import or export regulations or embargoes;

Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);

Power failure or breakdown in machinery.

Delays with delivery due to adverse weather conditions.

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