Faqs

If I place an order today when will I receive it?

We aim to dispatch orders within 1-2 working days unless you selected priority delivery in which case you will receive your item within 1-2 working days including Saturdays.

I have made a mistake on my order.

If you have made a mistake with your order, selected the wrong address or the wrong quantities, please email sales1@grandmasquerade.co.uk as soon as possible and we will make the necessary changes and email you to confirm.

What is Priority Delivery?

These orders are given priority in our system and will be dispatched either with Parcelforce 24 hour or with our courier UK Mail on a next day signed for service. You need to allow 2 working days for delivery. Orders placed by midday on Friday should be delivered by the following Monday or Tuesday, and orders over the weekend by Tuesday or Wednesday.

If an item on your order is not in stock and we are unable to dispatch your complete order within 2 working days, you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

What is Standard Delivery?

If you select this option your order will normally be dispatched with the Royal Mail within 2 working days. You need to allow between 3-7 working days for your parcel to arrive. If your order is very heavy (over 4kilos) we will usually send it out with Business Post on a 24 hour signed-for service.

I need a VAT invoice for the goods I have received

If you need a copy of a VAT invoice please email sales1@grandmasquerade.co.uk with either your reference number, or your surname and postcode and approximate date of order and we will forward you the invoice via email. 

Can I collect my order from you?

You are welcome to collect your order.

I have a question about a costume or fancy dress item.

If you need any information about sizes, availability or if you need something we don't currently sell please email sales1@grandmasquerade.co.uk

Can I return an item?

We are happy for you to return an item or items. Once we have received the unused item(s) in their original packaging, we will issue you with a refund. For full terms and conditions, see our Returns Policy page.

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